Recruitment at Flutterwave
Flutterwave – Our mission is to power a new wave of prosperity across Africa. By enabling global digital payments on a continent that’s been largely cut off from the digital economy, we’re creating the infrastructure to power Africa’s growth in the 21st Century.
Title: Manager, Enterprise Account Management
Location: Nigeria
Summary:
- Flutterwave is looking for a Manager in enterprise Account Management.
- The role involves being responsible for managing and nurturing key enterprise-level relationships to drive revenue growth and customer satisfaction.
- This role requires a strategic thinker with excellent communication and relationship-building skills, who can understand clients’ needs and align Flutterwave’s products and services accordingly.
What Your Day-to-Day Activities Will Be Like
- Develop and maintain strong relationships with enterprise-level clients, thoroughly understanding their business model, needs and challenges
- Drive revenue growth by identifying upsell and cross-sell opportunities within existing accounts.
- Collaborate with internal teams to ensure successful onboarding, implementation, and ongoing support for enterprise clients.
- Act as the primary point of contact for key accounts, addressing their queries, concerns, and escalations promptly and effectively.
- Stay updated on industry trends and competitors’ offerings to provide strategic recommendations to clients.
- Prepare regular reports and presentations for clients, showcasing the value proposition of Flutterwave’s solutions.
- Collaborate with the sales and marketing teams to identify potential enterprise clients and develop tailored pitches and proposals.
- Work closely with product development teams to provide client feedback and contribute to the enhancement of Flutterwave’s products and services.
- Ensure high levels of customer satisfaction and retention by providing exceptional service and support.
Required competency and skillset to be a waver
- Bachelor’s degree in business or relevant field required. Masters degree is preferred
- Minimum 7 years of proven experience in enterprise account management, preferably in the financial technology industry
- Strong understanding of payment solutions, financial services, and e-commerce platforms.
- Exceptional communication, negotiation, and presentation skills
- Ability to build and maintain strong relationships with key stakeholders
- Analytical mindset with the ability to understand complex business requirements and propose suitable solutions
- Result-oriented, self-motivated, and able to work effectively in a fast-paced environment
- Strong organizational skills and attention to detail
Application Deadline: Not Stated
How to Apply: Interested applicants should use the link below to apply:
Title: Associate, Chargeback & Refunds
Location: Nigeria
The Role:
- Flutterwave is looking for a stellar associate to join our team and take on a multifaceted role in Chargeback and Refunds.
- The successful candidate will be responsible for processing chargebacks and refunds inquiries, and ensuring compliance with regulatory requirements.
- This role requires strong analytical skills, attention to detail, and the ability to make critical decisions under pressure.
Responsibilities include but are not limited to:
Chargeback and Refunds Processing:
- Process and dispute chargebacks and refund inquiries to recover funds. Investigate chargebacks, communicate with external partners, and make critical decisions based on limited information.
- Track and provide statistics on chargebacks and refunds for the Finance Team.
Risk Management and Compliance:
- Enforce strong risk and operational controls to ensure satisfactory audit results
- Track and maintain fraud incident reports and related analyses.
Reporting and Communication:
- Report on fraudulent vs. service-related chargebacks, refunds, actions taken, and results obtained.
- Communicate with payment processors/partners regarding external partner queries.
Data Management and Analysis:
- Compile figures from various databases to build the team’s monthly chargeback report.
- Validate chargeback reports using internal and external systems.
Collaboration and Support:
- Work closely with peers from Risk Unit, Finance Unit, and merchant business support to support accounting functionality related to Chargeback & Refunds.
Required competency and skillset to be a Waver:
- Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
- 2-4 years of experience in chargeback processing, or a related field.
- High attention to detail, well organized and excellent analytical skills.
- Strong excel skills, ability to handle large amounts of data and to compile detailed reports.
- Ability to adapt to change quickly and multi-task.
- Client engagement experience
- Ability to work as part of a team and manage projects
You’ll love this job if you
- Have an intellectual curiosity about payments and technology
- Have high aptitude to quickly understand customer use cases and requirements
- Have the ability to drive cross-functional teams from ideation to solution
- Have the ability to manage proactive and reactive tasks effectively
- Are self-driven, self-starter, extremely passionate, goal-getter
- Are passionate about process improvements
- Are comfortable managing relationships within every aspect of the organization from senior executives to engineers
- Embrace the challenge of managing multiple activities simultaneously
- Are comfortable working in ambiguity and the constant change of life at a startup experiencing hyper growth
- Application Deadline: Not Stated
How to Apply: Interested applicants should use the link below to apply:
