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Recruitment at Flutterwave

Flutterwave – Our mission is to power a new wave of prosperity across Africa. By enabling global digital payments on a continent that’s been largely cut off from the digital economy, we’re creating the infrastructure to power Africa’s growth in the 21st Century.

Title: Manager, Enterprise Account Management

Location: Nigeria

Summary:

  • Flutterwave is looking for a Manager in enterprise Account Management.
  • The role involves being responsible for managing and nurturing key enterprise-level relationships to drive revenue growth and customer satisfaction.
  • This role requires a strategic thinker with excellent communication and relationship-building skills, who can understand clients’ needs and align Flutterwave’s products and services accordingly.

What Your Day-to-Day Activities Will Be Like

  • Develop and maintain strong relationships with enterprise-level clients, thoroughly understanding their business model, needs and challenges
  • Drive revenue growth by identifying upsell and cross-sell opportunities within existing accounts.
  • Collaborate with internal teams to ensure successful onboarding, implementation, and ongoing support for enterprise clients.
  • Act as the primary point of contact for key accounts, addressing their queries, concerns, and escalations promptly and effectively.
  • Stay updated on industry trends and competitors’ offerings to provide strategic recommendations to clients.
  • Prepare regular reports and presentations for clients, showcasing the value proposition of Flutterwave’s solutions.
  • Collaborate with the sales and marketing teams to identify potential enterprise clients and develop tailored pitches and proposals.
  • Work closely with product development teams to provide client feedback and contribute to the enhancement of Flutterwave’s products and services.
  • Ensure high levels of customer satisfaction and retention by providing exceptional service and support.

Required competency and skillset to be a waver

  • Bachelor’s degree in business or relevant field required. Masters degree is preferred
  • Minimum 7 years of proven experience in enterprise account management, preferably in the financial technology industry
  • Strong understanding of payment solutions, financial services, and e-commerce platforms.
  • Exceptional communication, negotiation, and presentation skills
  • Ability to build and maintain strong relationships with key stakeholders
  • Analytical mindset with the ability to understand complex business requirements and propose suitable solutions
  • Result-oriented, self-motivated, and able to work effectively in a fast-paced environment
  • Strong organizational skills and attention to detail

Application Deadline: Not Stated

How to Apply: Interested applicants should use the link below to apply:

Title:  Associate, Chargeback & Refunds

Location: Nigeria

The Role:

  • Flutterwave is looking for a stellar associate to join our team and take on a multifaceted role in Chargeback and Refunds.
  • The successful candidate will be responsible for processing chargebacks and refunds inquiries, and ensuring compliance with regulatory requirements.
  • This role requires strong analytical skills, attention to detail, and the ability to make critical decisions under pressure.

Responsibilities include but are not limited to:

Chargeback and Refunds Processing:

  • Process and dispute chargebacks and refund inquiries to recover funds. Investigate chargebacks, communicate with external partners, and make critical decisions based on limited information.
  • Track and provide statistics on chargebacks and refunds for the Finance Team.

Risk Management and Compliance:

  • Enforce strong risk and operational controls to ensure satisfactory audit results
  • Track and maintain fraud incident reports and related analyses.

Reporting and Communication:

  • Report on fraudulent vs. service-related chargebacks, refunds, actions taken, and results obtained.
  • Communicate with payment processors/partners regarding external partner queries.

Data Management and Analysis:

  • Compile figures from various databases to build the team’s monthly chargeback report.
  • Validate chargeback reports using internal and external systems.

Collaboration and Support:

  • Work closely with peers from Risk Unit, Finance Unit, and merchant business support to support accounting functionality related to Chargeback & Refunds.

Required competency and skillset to be a Waver:

  • Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
  • 2-4 years of experience in chargeback processing, or a related field.
  • High attention to detail, well organized and excellent analytical skills.
  • Strong excel skills, ability to handle large amounts of data and to compile detailed reports.
  • Ability to adapt to change quickly and multi-task.
  • Client engagement experience
  • Ability to work as part of a team and manage projects

You’ll love this job if you

  • Have an intellectual curiosity about payments and technology
  • Have high aptitude to quickly understand customer use cases and requirements
  • Have the ability to drive cross-functional teams from ideation to solution
  • Have the ability to manage proactive and reactive tasks effectively
  • Are self-driven, self-starter, extremely passionate, goal-getter
  • Are passionate about process improvements
  • Are comfortable managing relationships within every aspect of the organization from senior executives to engineers
  • Embrace the challenge of managing multiple activities simultaneously
  • Are comfortable working in ambiguity and the constant change of life at a startup experiencing hyper growth
  • Application Deadline: Not Stated

    How to Apply: Interested applicants should use the link below to apply:

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