Vacancies at Cowrywise Financial Technology Limited

Cowrywise Financial Technology Limited is a digital wealth management platform democratizing access to savings and investment products for the underserved but growing Millenials in Africa. Joining us would mean being part of an interdisciplinary team dedicated to a lofty vision of building the next-generation wealth management platform for Africans.

We are recruiting to fill the position below:

Job Title: People Operations Analyst

Location: Nigeria (Hybrid)
Job Type: Full Time

Overview

• We have built a world-class platform that aggregates savings and investment products for all classes of customers, and we believe that our people need the best operational support that enables them to give their best to our customers.
• Now, we are in search of an individual who will devote time and energy to ensuring that facilities, tools and processes enable the smooth operations of the Company.

Job Summary

• The People Operations analyst will support the People and Culture team in ensuring that our people have a smooth experience from hiring to exit.
• The job holder’s mission is simple: help our people be their best, give their best and have the best experience while at it by anticipating their needs and taking proactive steps to meet them.

Primary Responsibilities

• Our ideal candidate is a professional with relevant Admin experience.
• The successful candidate will be responsible for ensuring that work (onsite and offsite) is supported by ensuring that facilities and supplies of the highest standards are readily available and promptly provided to employees when needed.
• S/he will be responsible for overseeing daily administrative tasks, managing office resources, and providing support to various teams.
• This individual will also support the Company’s HR Operations.

Requirements
An ideal candidate will bring

• Admin experience in a structured organization
• Good analytical skills
• Can-do spirit
• A customer-centric approach to meeting employees’ needs
• Strong interpersonal skills
• Knowledge of HR operations
• 1 – 3 years experience in Admin/HR. Tech/fintech experience will be an added advantage.
• Admin, facility management or HR certification will be an added advantage.

Reporting Line:

• The job holder will report to the Head, People and Culture.

Compensation

• The starting compensation for this role is between NGN400,000 – NGN600,000 monthly net.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: Customer Experience (CX) Specialist

Location: Nigeria (Hybrid)
Job Type: Full Time
Report to: CX Manager

Job Summary

• Our team members are called Customer Experience Specialists because they are committed to understanding the products, engaging and connecting with our customers and ensuring our customers are satisfied every time.
• We are presently seeking passionate people who understand the importance of exceptional customer experience and are committed to creating such for our customers.

Responsibilities

• Understand our product(s), engage internal and third-party stakeholders, and explain basic financial processes in layman’s terms to our customers
• Create exceptional experiences for customers every day that will make them loyal customers and ambassadors
• Based on daily interactions with customers, study trends/data about customer behaviours and garner insights that could improve our processes and products