Cowrywise Financial Technology Limited is a digital wealth management platform democratizing access to savings and investment products for the underserved but growing Millenials in Africa. Joining us would mean being part of an interdisciplinary team dedicated to a lofty vision of building the next-generation wealth management platform for Africans.
We are recruiting to fill the position below:
Job Title: People Operations Analyst
Location: Nigeria (Hybrid)
Job Type: Full Time
Overview
- We have built a world-class platform that aggregates savings and investment products for all classes of customers, and we believe that our people need the best operational support that enables them to give their best to our customers.
- Now, we are in search of an individual who will devote time and energy to ensuring that facilities, tools and processes enable the smooth operations of the Company.
Job Summary
- The People Operations analyst will support the People and Culture team in ensuring that our people have a smooth experience from hiring to exit.
- The job holder’s mission is simple: help our people be their best, give their best and have the best experience while at it by anticipating their needs and taking proactive steps to meet them.
Primary Responsibilities
- Our ideal candidate is a professional with relevant Admin experience.
- The successful candidate will be responsible for ensuring that work (onsite and offsite) is supported by ensuring that facilities and supplies of the highest standards are readily available and promptly provided to employees when needed.
- S/he will be responsible for overseeing daily administrative tasks, managing office resources, and providing support to various teams.
- This individual will also support the Company’s HR Operations.
Requirements
An ideal candidate will bring
- Admin experience in a structured organization
- Good analytical skills
- Can-do spirit
- A customer-centric approach to meeting employees’ needs
- Strong interpersonal skills
- Knowledge of HR operations
- 1 – 3 years experience in Admin/HR. Tech/fintech experience will be an added advantage.
- Admin, facility management or HR certification will be an added advantage.
Reporting Line:
- The job holder will report to the Head, People and Culture.
Compensation
- The starting compensation for this role is between NGN400,000 – NGN600,000 monthly net.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Customer Experience (CX) Specialist
Location: Nigeria (Hybrid)
Job Type: Full Time
Report to: CX Manager
Job Summary
- Our team members are called Customer Experience Specialists because they are committed to understanding the products, engaging and connecting with our customers and ensuring our customers are satisfied every time.
- We are presently seeking passionate people who understand the importance of exceptional customer experience and are committed to creating such for our customers.
Responsibilities
- Understand our product(s), engage internal and third-party stakeholders, and explain basic financial processes in layman’s terms to our customers
- Create exceptional experiences for customers every day that will make them loyal customers and ambassadors
- Based on daily interactions with customers, study trends/data about customer behaviours and garner insights that could improve our processes and products
Requirements
- Have keen interest in fintech and wealth management.
- Passionate about exceptional customer service.
- Have captivating communication skills and excellent interpersonal skills.
- Have patience to listen, empathy to connect with customers’ needs and resilience to manage push-backs.
- Bring excellent team playing and collaboration skills.
- Have strong analytical skills.
- Have 1-2 years of experience in a relevant role.
It would be an added advantage if you:
- Are passionate about people, data and products.
- Enjoy working in a fast-paced and challenging environment.
- Have experience working in a client-facing role.
Salary
N400,000 – N500,000 monthly.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Note
- Towards building the best place to work, we believe that our people should be free to bring their authentic selves to work while fully taking charge of their responsibilities.
- Our hybrid work environment offers all statutory benefits. In addition, our compensation and lifestyle benefits support our mission of guaranteeing a good quality of life for our people.
- Cowrywise is an equal opportunity employer; all applicants will be considered strictly on the merit of their application.
Job Title: Finance Analyst
Location: Nigeria (Hybrid)
Job Type: Full Time
Job Description
- We have a rapidly expanding finance team and continually evolving processes.
- The Finance and operations analyst will add a spark to the output of the finance and portfolio teams by taking on responsibilities around business specific analysis, operations, fund accounting and troubleshooting via reconciliations.
- This person would provide a bridge between the finance team and the portfolio team, ensuring that fund accounting records are optimal and adequately reported to the regulators while also ensuring that relevant stakeholders of the finance team such as vendors and bankers are appropriately managed.
To meet this goal, a big part of your time will be committed to:
- Assisting with the execution of existing processes within the finance team.
- Development/improvement of systems that support more efficient operations, and assisting with processing of financial and investment transactions.
Responsibilities
- Prepare and analyze financial information in line with IFRS and regulatory requirements.
- Assist with day-to-day financial operations affecting the finance and portfolio teams, including reconciliations, correspondence management, general accounting, and payments processing.
- Provide support in handling regulatory activities within the team.
- Prepare reports for decision-making within the finance and portfolio management teams.
Our Expectations:
- A self-starter who pays attention to details.
- Strong numeracy and analytical skills.
- Proficiency in PowerPoint or Keynote, Microsoft Excel or Google Sheets, and other similar packages.
- Good communication and writing skills.
Requirements
- A good first degree from a reputable institution. Accounting, Finance, Mathematics, Economics or related fields preferred.
- Must have at least passed the Skills level of the ICAN/ACCA professional exams.
- CFA is an added advantage.
- 1-3 years of experience in related fields.
- Experience with fund accounting is an added advantage.
Reporting Line:
- The job holder will report to the Finance Manager with a dotted line to the Portfolio Manager.
Compensation
- The starting compensation for this role is between N450,000 – N650,000 monthly net.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Note
- Towards building the best place to work, we believe that our people should be free to bring their authentic selves to work while fully taking charge of their responsibilities.
- Our hybrid work environment offers all statutory benefits. In addition, our compensation and lifestyle benefits support our mission of guaranteeing a good quality of life for our people.
- Cowrywise is an equal opportunity employer; all applicants will be considered strictly on the merit of their application.